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Online Training
Violence and Harassment in the Workplace
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Violence and Harassment in the Workplace
Instructions:
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Violence and Harassment in the Workplace Quiz
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1. What could be an example of workplace harassment?
a)
A customer yells at a Team Member about the service they received and leaves the building
b)
A supervisor issues a documented verbal warning to a Team Member about work performance
c)
John Doe greets John Smith at the start of each day by mocking him.
d)
All of the above
2. If you see harassment and / or workplace violence you should:
a)
Do nothing, simply act as a witness
b)
Confront the perpetrator
c)
Prioritize your safety and the safety of your coworkers
d)
None of the above
3. What are the effects of workplace harassment?
a)
An intimidating/offensive work environment
b)
Poor work performance
c)
Job insecurity
d)
All of the above
4. If a person is behaving aggressively, you:
a)
Speak to them as you wish to be spoken to
b)
Tell them to relax
c)
Soothe them with a lie
d)
None of the above
5. What could be an example of workplace violence?
a)
Spreading rumors
b)
Pranks
c)
Physical assault
d)
All of the above
6. Which of the following should be reported to upper management (and / or HR) as a risk of harassment / workplace violence?
a)
A Team Member receives progressive discipline on their work performance
b)
A person has exploded in anger several times over the last month and appears to be growing unstable
c)
Two people argue about hockey during their work break
d)
None of the above
7. What factor increases the risk of harassment in the workplace?
a)
Lack of respect
b)
Strong communication
c)
A team environment
d)
All of the above
8. If you experience harassment and / or workplace violence you should:
a)
De-Escalate (if it is safe to do so) then disconnect (if necessary)
b)
Inform your supervisor
c)
Report the incident to HR in writing
d)
All of the above
9. How can the workplace prevent harassment and / or workplace violence?
a)
Respect the Company’s Team Core Values
b)
Encourage Team Members to resolve complaints by themselves
c)
Ignore the work climate
d)
None of the above
10. It is the responsibility of a supervisor/manager to:
a)
Encourage Team Members to report complaints (or incidents) of harassment and / or workplace violence
b)
Post the revised Harassment and Workplace Violence policy in an obvious location each January
c)
Ensure all Team Members are aware of emergency procedures
d)
All of the above
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